Customer Help
Our customer service team is always here to assist.
Common purchase queries answered
Orders and Shipping
We send 99% of our orders out on a next day service (either courier or on our own vans).
You should recieve your order within the next working day.
Go to the top right of the screen and choose the Login/Register icon.
Input your username, email and password (keep a note of your password as we don’t have access to your choice).
When you place an order, you will recieve an email confirmation of the order.
Reply to this email address stating your new delivery address.
We can only change the delivery address before it gets pickup by our courier service.
You will recieve a tracking number once your order has been collected by our courier.
We do send orders out on our own vans, if this is the case you will not recieve a tracking code but as our vans all have trackers we can give you a rough time for delivery.
No, we don’t hold any credit card details
We do, VAT will be calculated at checkout.
Orders through this website are only disptached to the UK.
We can arrange for the export of products to certain countries, please use the contact form and let us know your requirements and we will get back to you with the shipping options.
Not always – It may be a number of boxes – It all depends on what you have ordered.
If you need to swap an item
Returns and Exchanges
As long as the goods are in “As New” and are general stock items we will issue a refund or arrange an exchange. Unfortunatley we can not issue a refund or exchange bespoke made to order items. Carriage charges will need to be paid. Please refer to our Terms & Conditions for more information
Contact us ASAP and we will rectify the error.
Please contact using the email address that you received when your order was confirmed, if possible add your website order number to the subject line of the email.
Contact us ASAP and we will rectify the issue.
Please contact using the email address that you received when your order was confirmed, if possible add your website order number to the subject line of the email.
We will advise during the returns process.
If you need to return an item please contact us and take a look at our returns policy at the top of this section.
You can contact us via the website or phone any of our branches and our customer service reps will be happy to help out.
Yes you can but only if the order hasn’t been collected by our couriers.
Indeed you can. Get in touch through the contact form and will start the order process for you.