Cookie & Privacy Policy

• Data is a liability, it should only be collected and processed when absolutely necessary.
• We don’t like spam either, therefore we won’t spam you!
• We will never sell, rent or otherwise distribute or make public your personal information.

Consent to Collect

We collect data from users that have created accounts with us, and user that use our contact forms, trade account application forms and newsletter subscriptions. See section 3 for more detailed information

We ask for consent during the account creation process with a checkbox. A link to this page is provided during the account creation process.

The legal basis for us to collect the data is to be able to provide you with a service.

Who Has Access to Our Data?

Only we have access to our data.

This is the Cookie Policy for Mechanical Air Supplies Ltd, accessible from https://masltd.com/

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies, please read “What Are Cookies”. Information regarding cookies from this Cookies Policy are from the Privacy Policy Generator.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies. This Cookies Policy was created with the help of the Cookies Policy Generator from CookiePolicyGenerator.com.

The Cookies We Set

• Account related cookies

  If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

• Login related cookies

  We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

• Email newsletters related cookies

  This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

• Orders processing related cookies

  This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

• Forms related cookies

  When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

• Site preferences cookies

  In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

• This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

  For more information on Google Analytics cookies, see the official Google Analytics page.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

• Email: webshop@masltd.com

This website collects and uses personal information for the following reasons:

Site visitation tracking.

Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor.

GA makes use of cookies, details of which can be found on Google’s developer guides. Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

What Data Do We Hold?

While you visit our site, we’ll track:

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

• Order information like what was purchased, when it was purchased and where it should be sent, and
• Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

Payments

We accept payments through Payment Sense. When processing payments, some of your data will be passed to Payment Sense, including information required to process or support the payment, such as the purchase total and billing information.

Please see the Payment Sense Privacy Policy for more details.

Contact forms and email links

Should you choose to contact us using any of our contact forms, we willstore the data for our own administration within the website database. Data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then de-crypted by our local computers and devices.

You can request the data that is stored from our GDPR – Request Personal Data Page.

Newsletter & emails

If you have subscribed to our newsletter or if you are a member of our website (you can log in) or if you have purchased on our website, there is a good chance you will receive emails from us.

We will only send you emails which you have signed up to receive, or which pertain to the services we provided to you.

To send you emails, we use the name and email address you provide us. Our site also logs the IP address you used when you signed up for the service to prevent abuse of the system.

This website can send emails through the MailPoet sending service. This service allows us to track opens and clicks on our emails. We use this information to improve the content of our newsletters.

No identifiable information is otherwise tracked outside this website except for the email address.

If you choose to join our email newsletter, the email address that you submit to us will be forwarded to MailChimp who provide us with email marketing services. We consider MailChimp to be a third party data processor. The email address that you submit will also be stored within this website’s own database, this allows us to use our in-site newsletter function.

Your email address will remain within MailChimp’s database and within our website for as long as we continue to use MailChimp’s services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal using our Request Personal Data Page . When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.

You can unsubscribe at any time using the unsubscribe links contained in any email newsletters that we send you.

If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter.

While your email address remains within the MailChimp & Website database, you will receive periodic newsletter-style emails from us. You can unsubscribe at any time using the unsubscribe links contained in any email newsletters that we send you.

As detailed in section 3 above we store personal information, we have to in order to provide a service to you the customer.

If you have an account on this site, Requested a quote, purchased goods or have left comments our site will store information. The information is stored in an identifiable fashion however you can choose to delete or anonymise your data.This does not include any data we are obliged to keep for administrative, legal, or security purposes. You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you by using the GDPR – Request Personal Data Page.

We have invested to protect your data. We host our website on our own dedicated server and our hosts https://freshsites.co.uk/ have a strong server side firewall in place.

We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in section 2.0. 2 of these third parties are based in the USA and are EU-U.S Privacy Shield compliant.

• Google (Privacy policy)
• Mailchimp (Privacy policy)
• Payment Sense (Privacy policy)

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

It is highly unlikely that this will happen as we operate a double firewall system via our hosts servers and and site-wide firewall.

The data controller of this website is: Mechanical Air Supplies LTD. We are UK Private limited Company (company number: 2711708).

Our registered address is:
2^nd Floor Curzon House
24 High Street Banstead,
Surrey.
SM7 2LJ

Our Operating Branch Addresses can be found on Our Branches Page.

As an SME, we do not fall under the requirements to appoint a Data Protection Officer, however we do have staff that can answer any enquiry regarding the use of data.

You can request your personal data and delete you account on our GDPR – Request Personal Data Page.

This privacy policy may change from time to time in line with legislation or industry developments.

We will not explicitly inform our clients or website users of these changes.

We recommend that you check this page occasionally for any policy changes.